FAQ About Flapjack Kids*


So Nice to Meet You

Please let us introduce ourselves. We are Shirley and Jacqueline, a mother and daughter team with a passion for design, a drive to create and a love for working together. FlapJackKids was inspired by Ali, Jack, Owen, and Everett. They are the little people who make our world go around. We wanted to protect them from sun damage and keep them cozy in winter. With these goals in mind, FlapJackKids, a line of fun, comfortable clothes, just bursting with options, was born. Our durable products are convertible, reversible and changeable. Kids love them and we know you will too!


A Perfect Fit

Please contact us at sales@flapjackkids.com and we can help you with measurements:)


Quality is Never in Question

Each hand tailored FlapJackKids reversible hat has been made for you with care. We strive to provide excellent products and insist on the best materials available. Our products are routinely checked and monitored by quality inspectors to ensure we excellence and to meet the high standards FlapJackKids is known for.

Believe us, we have seen what a kid can do to a hat: “Look Mommy, the frog has its very own pond!” For overall cleaning of your FlapJackKids reversible hat, please hand wash in cold water and lay flat to dry. Due to the intricate embroidery on some of our children's hats, we do not recommend machine washing. FlapjackKids is not responsible for damage due to long-term wear and tear. However, we hope your products are eventually loved to pieces! For further questions about the care of your FlapJackKids reversible hat, please email us at customerservice@flapjackkids.com


Oh the Places We’ll Go…

Our FlapJackKids products love to travel and we currently ship all over Canada, the United States and internationally too!

Note: All prices shown on the site are listed in USD. For conversion assistance feel free to contact us at customerservice@flapjackkids.com or toll-free (1–800–867–7508).


Please, Please, Please Mr. Postman

You will typically receive your package between five to ten business days, or sleeps, depending on where you live.

We ship all Canadian orders via Canpar and all U.S. orders via FedEx. International Orders are determined on a case by case basis. A FlapJackKids representative will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.  Also, most mail carriers do not deliver packages on Saturday or Sunday so please bear this in mind if you need to receive your items within a certain time frame.

Please note that delivery time does not include Saturdays, Sundays or holidays.


Reserve the Right to Change Your Mind

Life is too short for regrets so if you must, sniff, cancel an order, we are here. Orders must be cancelled in writing by email to customerservice@flapjackkids.com or faxed (1-866-590-2645).  Orders cancelled before the order has been shipped (most orders ship within 24 hours) are entitled to a full refund. Orders cancelled after the order has been shipped are entitled to a refund less shipping and handling.


Return to Sender

It is okay if you want to send your purchase back. Stranger things have happened and Jacqueline won’t take it personally. However, Shirley might... We gladly accept returns of any items ordered from www.flapjackkids.com within the first 30 days of placing your order. Items must be in their original packaging and in new condition. If you are not satisfied with your purchase, please contact FlapJackKids within 30 days of the date of purchase to initiate a return request and authorization.

To return a product, please start by contacting us at customerservice@flapjackkids.com or toll-free (1–800–867–7508) to arrange for approval. Please include the date of original purchase, order number, and items being returned. A FlapJackKids representative will contact you within three business days to approve or deny your return.

All returns are subject to the prior approval of FlapJackKids. Items returned without approval of FlapJackKids may not be eligible for return or exchange. When returning product, shipping costs are the responsibility of the customer.

FlapJackKids products ordered at a retail location must be returned to the point of purchase (no exceptions). If you have trouble finding contact information for the original seller, please contact us at customerservice@flapjackkids.com or toll-free (1-800–867–7508) for assistance.


Have a Restful Holiday Season
Holiday Return Policy

Have that extra eggnog because we have got you covered! FlapJackKids offers an extended return policy for all purchases made between November 1st and December 31st. Items purchased within this time frame are eligible for refund or exchange if returned and received by FlapJackKids by January 31st. All returns or exchanges must be in the original packaging and be free of use, wear or tear. Product returned after the January 31st deadline will not be eligible for a refund or exchange. To initiate a holiday return and obtain the proper authorization please contact us at customerservice@flapjackkids.com or toll-free (1–800–867-7508). Returns received without prior authorization will not be honoured.


Fancy Another? 


Here at FlapJackKids we want you to love your purchase. We actually want to hear your squeal of delight! In the event you would like to exercise an exchange please contact us at customerservice@flapjackkids.com or toll-free (1–800–867–7508) to arrange for exchange approval. Before initiating an exchange please review the following exchange guidelines:

  1. All items must be returned in original condition and in the original packaging.
  2. FlapJackKids does not pay for return shipping and does not arrange for shipping of product to Flapjack Kids.
  3. Refund and exchange requests outside of the 30-day purchase window will not be honoured.

Provided the aforementioned guidelines are met, please feel free to contact us about your exchange. Please include the date of original purchase, order number, and items being returned in the body of the email. A FlapJackKids representative will contact you within three business days with approval or denial of your exchange request. Items returned without the approval of FlapJackKids may not be eligible for exchange.

FlapJackKids products ordered at a retail location or home show must be returned to the point of purchase (no exceptions).

Customers seeking an exchange will receive a one-time credit towards new product of equal or lesser value.


Going, Going, Gone?

The lady next to you grabbed the last one? No need for a scene. We try to restock our sold-out products as soon as possible. Stock times may vary. If there is a specific item you would like to purchase please contact us at customerservice@flapjackkids.com or toll-free (1–800–867–7508). We would be happy to give you a specific estimate.


Hello Neighbour 

Check out the new kid on the block! In addition to our online store, FlapJackKids products are sold in a variety of boutiques, gift shops and other stores throughout Canada, the U.S. and all over the world! Please email us at sales@flapjackkids.com with your postal or zip code and we will help find the location nearest to you. That said, your best bet to get what you want is to order online, which is why we have spent so much time on creating a super fun site! 

Gift Certificates? Sadly, Not Yet…

Unfortunately we do not offer gift certificates at this time. We apologize for any inconvenience this may cause and are happy to help you make the perfect choice.


We Appreciate the Credit

Thank you for your payment. We accept Visa and MasterCard.


We’d Be Pleased as Punch If You Purchased a Bunch!

Wholesale Terms & Conditions

  1. First time orders of product require payment by credit card (Visa or MasterCard).
  2. Customers are responsible for shipping and handling charges.
  3. Return requests must be made in writing within 14 days of invoice date.
  4. All returns and cancellations must be authorized in writing by FlapJackKids® and are subject to a 20% re-stocking fee.
  5. Refunds will only be given when merchandise is received by FlapJackKids® in the same condition as originally shipped and a return authorization has been provided.
  1. Back orders under $100 will not be shipped unless otherwise expressly noted on order form. Prices may change and substitutions may be required without notice

FOB Oakville, ON or Buffalo, N.Y.  


Won’t You Join Us?

We have many exciting opportunities available depending on your desired level of commitment. If you can envision yourself selling FlapJackKids full time in an existing store or boutique then one of our wholesale opportunities might be right for you. If you can picture yourself selling your kids, we understand, but will not be able to assist. To find out more please visit our wholesale page by clicking the following link for more information, Wholesale Information. 


Please Stay in Touch

Here at FlapJackKids we thrive on suggestions from our customers. We would love to hear from you so please contact us with your feedback. If you have an idea for a new design or want to tell us what you think about our current designs just send us an email at customerservice@flapjackkids.com or toll-free (1–800–867-7508). Maybe we should run a contest…


*Please note that all pertinent information above applies to products purchased and related our Ivy and Alex initiative.